At Shahi Aura, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help!
Returns
- Returns are accepted within 7 days of receiving your order.
- The product must be unused, unopened, and in its original packaging to be eligible for a return.
- For hygiene reasons, we cannot accept returns of opened or used perfumes.
Refunds
- Once we receive and inspect your return, we’ll notify you about the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 5-7 business days.
- Shipping charges (if applicable) are non-refundable.
Exchanges
- Exchanges are available for damaged or incorrect items only.
- If you receive a damaged product, please contact us within 48 hours with clear pictures of the item and packaging.
Non-Returnable Items
- Opened or used perfumes
- Items purchased on sale or as part of a promotional offer
How to Initiate a Return?
- Email us at [Your Email] with your order details and reason for return.
- We’ll provide return instructions and shipping details.
- Ship the item back to us (return shipping costs are the customer’s responsibility unless the item is defective).
